lol, you want to shout at them, "It's fucking WINDOWS!!!! How hard can it be man?!!", but one must realize, that even windows is a trip for someone who's never really used it.
At times like that I like to think back to say, the very first time I used XP after using win98. It wasn't 'hard', I just couldnt' find anything! They moved everything around and made me feel like a fucking retard trying to find simple options and settings.
It's pretty humbling to think of that moment, when a user says to me, "What's a firewall? No, I dont' have any antivirus software."
Let's me just smile and say, "Let's get you fixed up."

You guys? I knwo you all know what I'm talking about, the day you solve ONE problem for a friend or family member you become the never ending tech support.
