Corporate helpdesk is a whoooooole different ballgame.
You don't tend to get shit from people when it's their job on the line.
I'll never do helpdesk support again.
You know I've been thinking about doing that for a while now. I have to support ~500 PCs in the Midwest USA and there are days where I want to shoot myself in the face (especially plants that have a half-pipe dsl connection routed through 2 other plants). Then I get to thinking about the sales staffs I support. These people do sooooo little work and make so much more money than me it's ridiculous.Kracus wrote:Yeah beleive me, I did my time in tech support and even at management levels the job doesn't get much less stressful in that enviroment. I quit as well and now I work in sales. Much less stressful even if it isn't in my field of choice.
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Guest
It is man, if you can get past the bullshit, and it's different bullshit than tech support bullshit but it's bullshit anyway you can earn a real good living. I don't even sell anything IT related, I sell vacations, basicly condo's for a member based company and I can litteraly double my regular paycheck every week.
It's pretty neat really. the pay I make is roughly (2$/h less) than what I used to get paid doing helpdesk support but instead, I make an extra 13-19$/h in comission and bonuses because I make good sales. The most I ever cleared and brought home was almost 4,000$ in one week.
I mean it depends on where you work too some helpdesk support jobs pay a decent ammount, I know around here a helpdesk job is between 9$-15$ an hour which is pretty much shit. Don't get me wrong, anything about 10$ around here is considered good pay.
It's pretty neat really. the pay I make is roughly (2$/h less) than what I used to get paid doing helpdesk support but instead, I make an extra 13-19$/h in comission and bonuses because I make good sales. The most I ever cleared and brought home was almost 4,000$ in one week.
I mean it depends on where you work too some helpdesk support jobs pay a decent ammount, I know around here a helpdesk job is between 9$-15$ an hour which is pretty much shit. Don't get me wrong, anything about 10$ around here is considered good pay.
Then we can both make $6.87 an hour...dzjepp wrote:Give me a ringer shmee I'll take off the load we can split it 250 puters in between.
On the plus side, I'm hourly and my normal day is 9 to 10 hours long. I can work as much overtime as I can stand, so the paychecks are nice.
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Tormentius
- Posts: 4108
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Believe me - it's not that hard.Tormentius wrote:They pay you under $50k/yr for supporting 500 PCs?!?!?!Shmee wrote: Then we can both make $6.87 an hour...
On the plus side, I'm hourly and my normal day is 9 to 10 hours long. I can work as much overtime as I can stand, so the paychecks are nice.
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Foo wrote:Corporate helpdesk is a whoooooole different ballgame.
You don't tend to get shit from people when it's their job on the line.
True, I did corporate helpdesk, before I was on the field. The people u got on the other line, know what they talk about and can understand that something can go wrong. The SLAs for those calls were very strict, cuz face it, a company who's 2mbit ATM line dropped, doesn't want to wait 1 hour.
Corporate helpdesk was the best experience for me, cuz on that level u have to solve problems yourself instead of opening tickets and forwarding them to some 2nd level service, who doesn't give a shit.
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